How to Claim

We’ll direct you through the claim procedure.

This guide will ask you a question and based on your answer show you another concern or result.

Before you start, inspect if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might require to provide supporting documents to advance your claim.

We’ll let you understand the outcome of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you think we have actually made a mistake you can ask us to examine our decision.

We can assist if you’re in financial hardship or need special help while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Nominee plan in location?

To claim on someone else’s behalf you must be authorised.

The individual you’re declaring for should nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You require to have a plan in place to declare on somebody else’s behalf.

The person you’re claiming for will require to begin the procedure. Check out how to include a Candidate plan utilizing your online account.

7: Do you wish to declare online?

The most convenient way is to claim online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling unhealthy, or need to isolate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you require a myGov account connected to Centrelink. If you don’t have a myGov account, it’s easy to produce one.

To connect Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, choose View and employment link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Make An Application For JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To claim a payment you require a Centrelink online account linked to myGov. If you don’t have a myGov account, employment it’s simple to develop one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Terms of usage. If you consent to the terms, choose I agree.
3. Enter your email address, then validate this address utilizing a code we email to you. Your myGov account need to use a special e-mail address. You can’t use the same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and enter answers.
6. You’ve produced your myGov account, choose Continue to myGov.

After you show who you are through myGov by getting in some information about you, you’ll get a CRN. We’ll examine if you currently have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some individual information and we’ll examine them against our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity information from one of these documents: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also need identity details from one of these documents:

– Australian chauffeur licence
– ImmiCard issued by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can submit your claim, you’ll need to go to a service centre to finish our identity requirements. You’ll need to offer us an appropriate image identity file along with any other documents we may request.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you develop your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Check in to myGov and employment show who you are to link Centrelink

To declare a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity supplier that supplies the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual details, details from your identity files and confirm your image.

Learn how to establish the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your authorization to share your information with Centrelink.
4. Select No to Do you have or employment understand your CRN?
5. Select Get started in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to claim after connecting Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Get going.
4. Select Get JobSeeker Payment then follow the prompts to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can use online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Get begun.
4. Select Apply for JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you need to do anything else to complete your claim. We might ask you send supporting files to submit your claim.

You can complete these actions up to 13 weeks before your scenarios alter. You can then send your claim 2 week before your scenarios change. We’ll contact you to remind you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to declare

To claim a payment you require a Centrelink online to myGov. When you have a CRN we can produce a Centrelink online account for you and link it to your myGov.

Follow these steps:

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get started.
7. Select Make An Application For JobSeeker Payment and follow the triggers to finish your claim.

We’ll tell you if you need to do anything else to finish your claim. We may ask you for employment supporting documents to submit your claim.

22: After you declare by phone

We’ll call you if we need more details.

We’ll send you a letter to let you know your claim outcome. If your claim succeeds, we’ll let you understand:

– when you’ll get your first payment
– how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get a receipt telling you:

– the ID number of your claim
– the date we approximate your claim will be complete.

If your Centrelink online account is linked to myGov, check in now to track your claim online.

Sign in to myGov

You can likewise use the Express Plus Centrelink mobile app.

If you do not agree with our decision call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to review our decision.

To do your business with us, produce a myGov account and link it to Centrelink.

You need to show your identity before you claim a payment or service.

When you claim a payment or service, we’ll ask you for employment some files to support your claim.

If you or your partner quit working, or modification from full time to casual work we’ll require a Work Separation Certificate from you in some circumstances.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your information and get payments for you.