How to Claim

We’ll guide you through the claim procedure.

This guide will ask you a concern and employment based upon your response show you another concern or result.

Before you begin, examine if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might need to provide supporting files to progress your claim.

We’ll let you understand the result of your claim. We’ll send a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually made a mistake you can ask us to evaluate our decision.

We can assist if you’re in financial difficulty or require special assistance while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Candidate arrangement in place?

To declare on somebody else’s behalf you need to be authorised.

The individual you’re declaring for need to nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You require to have an arrangement in place to claim on someone else’s behalf.

The person you’re declaring for will require to begin the procedure. Read about how to add a Candidate arrangement utilizing your online account.

7: Do you wish to claim online?

The most convenient method is to claim online.

8: You can claim over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling unwell, or require to separate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: employment Create a myGov account and link Centrelink to claim

To claim a payment you require a myGov account connected to Centrelink. If you do not have a myGov account, it’s simple to produce one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Get going.
7. Select Apply for JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To claim a payment you need a Centrelink online account linked to myGov. If you don’t have a myGov account, it’s easy to create one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Terms of use. If you consent to the terms, choose I concur.
3. Enter your email address, then verify this address using a code we email to you. Your myGov account should use a distinct e-mail address. You can’t use the same email for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and enter answers.
6. You have actually developed your myGov account, select Continue to myGov.

After you show who you are through myGov by entering some information about you, you’ll get a CRN. We’ll inspect if you currently have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some individual details and we’ll inspect them against our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity details from among these documents: – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity details from one of these files:

– Australian chauffeur licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can submit your claim, you’ll need to visit a service centre to complete our identity requirements. You’ll need to offer us an acceptable image identity document in addition to any other files we might request for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you create your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Check in to myGov and prove who you are to link Centrelink

To claim a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity supplier that supplies the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual information, employment details from your identity files and validate your photo.

Discover how to set up the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your to share your information with Centrelink.
4. Select No to Do you have or employment know your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can use online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Obtain JobSeeker Payment then follow the prompts to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Apply for JobSeeker Payment and follow the prompts to complete your claim.

We’ll inform you if you require to do anything else to complete your claim. We might ask you submit supporting documents to submit your claim.

You can complete these actions up to 13 weeks before your circumstances change. You can then send your claim 14 days before your situations change. We’ll contact you to advise you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can produce a Centrelink online account for you and connect it to your myGov.

Follow these actions:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Make An Application For JobSeeker Payment and follow the triggers to complete your claim.

We’ll tell you if you require to do anything else to complete your claim. We might ask you for supporting files to send your claim.

22: After you declare by phone

We’ll contact you if we require more information.

We’ll send you a letter to let you know your claim result. If your claim is successful, we’ll let you understand:

– when you’ll get your very first payment
– just how much you’ll get.

23: After you claim online

After you send your claim online, you’ll get an invoice informing you:

– the ID variety of your claim
– the date we approximate your claim will be complete.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Check in to myGov

You can likewise use the Express Plus Centrelink mobile app.

If you don’t concur with our choice call us on the Centrelink Employment Services line. If you still don’t concur, you can ask us to review our choice.

To do your business with us, develop a myGov account and link it to Centrelink.

You need to prove your identity before you declare a payment or service.

When you declare a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner quit working, or modification from full time to casual work we’ll need a Work Separation Certificate from you in some circumstances.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, upgrade your details and get payments for you.